Shipping & Returns

SHIPPING

We offer worldwide shipping, but our shipping services are subject to our delivery company and its policies. For the most up-to-date information on shipping availability and times to your country, please check this link.

Also, note that the customer is responsible for any import/customs charges that may apply for international orders.

EXCHANGES & RETURNS

We only accept returns if the item is damaged.

We understand that sometimes things don't work out as planned. If you receive a damaged item, please contact us within 7 days of receiving your order at info@floritastudio.com.au with pictures of the damage. We will then provide you with instructions on how to proceed with the return. Please note that returns must be made within 7 days of receiving your order, using a trackable mail service. We will not be responsible for lost or missing packages.

If the return is approved, you will have the option of receiving a 100% refund or a replacement item. You can decide which option works best for you.